starnph Privacy Policy

1. Who We Are

1.1 starnph operates the online casino and sports betting platform accessible at starnph.org. We are committed to protecting the privacy and security of all users who interact with our platform, including players based in Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

1.2 For the purposes of this Policy, starnph acts as the data controller in respect of the personal data you provide to us or that we collect about you in connection with your use of the platform.

1.3 If you have any questions about this Policy or how we handle your personal data, please contact our support team via 24/7 live chat on the platform or by email at the address provided in Section 14.

2. Personal Data We Collect

2.1 starnph collects the following categories of personal data:

2.2 We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required for responsible gaming purposes and with your explicit consent.

3. How We Collect Your Data

3.1 starnph collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and publicly available sources where permitted by law;
• Responsible gaming tools: Data generated when you use deposit limits, loss limits, session reminders, or self-exclusion features.

4. How We Use Your Personal Data

4.1 starnph uses your personal data for the following purposes:

• To create, manage, and maintain your starnph account;
• To verify your identity and age (21+ requirement) in compliance with applicable regulations;
• To process deposits and withdrawals in Philippine Peso via your chosen payment method;
• To provide customer support and respond to your enquiries;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements;
• To administer bonuses, promotions, and loyalty programs;
• To monitor and enforce responsible gaming commitments, including identifying players who may be at risk;
• To improve the platform, personalize your experience, and develop new features;
• To send you service-related communications, including account notifications and security alerts;
• To send you marketing communications about starnph promotions, where you have provided consent and not subsequently opted out.

4.2 starnph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

5.1 starnph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and data protection requirements;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and certain cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

6.1 starnph does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions;
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and eligibility;
• Fraud prevention services: Providers of fraud detection, risk assessment, and anti-money laundering screening tools;
• Game providers: Third-party game studios and software providers whose games are available on the starnph platform, to the extent necessary to provide those games;
• IT and hosting providers: Cloud infrastructure and technical service providers who host and maintain the starnph platform;
• Regulatory and law enforcement authorities: Where required by applicable Philippine law, court order, or regulatory directive, including PAGCOR and the Anti-Money Laundering Council (AMLC).

6.2 All third-party service providers are contractually required to process your data only for the specified purpose and to maintain appropriate security standards.

7. Cookies and Tracking Technologies

7.1 starnph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit starnph.org. We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming limits.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotional content about starnph. These are only set with your consent.

7.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the starnph platform.

8. Data Retention

8.1 starnph retains your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law and regulatory obligations. Our standard retention periods are as follows:

• Account and identity data: Retained for a minimum of five (5) years after account closure, as required for AML and KYC compliance;
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction;
• Communications data: Retained for two (2) years from the date of the communication, unless required longer for dispute resolution;
• Technical and usage data: Retained for up to twelve (12) months, after which it is aggregated or anonymized;
• Marketing consent records: Retained for the duration of your account and for three (3) years after account closure.

8.2 When personal data is no longer required, starnph will securely delete or anonymize it in accordance with our data disposal procedures.

9. Your Privacy Rights

9.1 As a user of the starnph platform, you have the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data starnph holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restriction: You may request that we restrict processing of your data in certain circumstances;
• Right to data portability: You may request a copy of your data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

9.2 To exercise any of these rights, please contact our support team via 24/7 live chat or email. We will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, and we will notify you accordingly.

9.3 We may need to verify your identity before processing a data rights request to ensure we do not disclose your information to an unauthorized party.

10. Data Security

10.1 starnph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and starnph.org;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing data security incidents.

10.2 While starnph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

11. Children's Privacy

11.1 The starnph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing online casino-style gaming. starnph does not knowingly collect personal data from individuals under the age of 21.

11.2 If starnph becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by a minor will be returned to the payment method used for the original deposit.

11.3 If you believe that a minor has registered on the starnph platform, please contact our support team immediately via live chat.

12. International Data Transfers

12.1 starnph primarily processes and stores personal data within the Philippines. In some cases, data may be transferred to and processed by third-party service providers located in other countries, including for cloud hosting, identity verification, and fraud prevention services.

12.2 Where personal data is transferred outside the Philippines, starnph ensures that appropriate safeguards are in place, including contractual protections requiring the recipient to maintain data protection standards equivalent to those applicable in the Philippines.

12.3 By using the starnph platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

13. Updates to This Privacy Policy

13.1 starnph reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post a notice on the platform and update the "Last updated" date at the top of this page. Where required by law, we will seek your consent before implementing material changes.

13.2 Your continued use of the starnph platform after the effective date of any revised Policy constitutes your acceptance of the changes. We recommend reviewing this Policy periodically to stay informed of how we protect your data.

14. Contact Us

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way starnph handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the starnph platform — the fastest way to reach our team
• Email: [email protected]

14.2 starnph aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days. For complex data rights requests, we will keep you informed of progress throughout the process.

14.3 For more information about your rights and responsible gaming tools available on the starnph platform, please visit our Responsible Gaming page or review our Terms & Conditions.